Orders & Shipping
WORRY FREE QUALITY & SHIPPING GUARANTEE
I've been burned ordering online before. That's why I guarantee any order from my site will arrive, as ordered. All orders now ship with tracking and insurance. If your order is lost, damaged, lit on fire, driven over by the postal guy, or somehow I send you the wrong item, all you need to do is email me. Do not refuse delivery or send the items back! Just hang onto the order as proof of the issue, and provide me with a photo. I'll immediately dispatch a replacement to you at no cost.
Due to the limited and on-demand nature of my products, ALL SALES ARE FINAL. I cannot accept returns or exchanges if you ordered the wrong size, wrong color, or changed your mind. I reserve the right to cancel and refund any order as required. Replacements will only be issued for the reasons outlined in the guarantee above. All sales are FOB supplier.
ORDER CHANGES & CONFIRMATION
You have 12hours from the time your order is placed if you wish to change something about the order. You will receive an automated order confirmation email immediately following payment echoing back to you what you've ordered. Please review the details in this email and let me know if there's any issues immediately.
I welcome requests to customize artwork, and will always do my best. However there may be a cost associated with this work, and it may not be possible at certain times of year.
SHIPPING SHOULDN'T SUCK
FREE SHIPPING TO US, CANADA, AUSTRALIA & EUROPE
I provide free shipping over certain amounts. All other rates are flat rate, so you only pay one shipping cost no matter how much you order. The free shipping discount will be applied at checkout automatically for you.
|1-9 items||Free shipping on orders over:|
|Rest of Europe||$12.00||10-19 items $18 flat rate|
|Rest of World||$19.00||10-19 items $45 flat rate|
FLAT-RATE WORLDWIDE SHIPPING
If you live in a country, yes - I ship to it. It's a flat-rate to the rest of the world by region, so no matter how much you order, you pay one shipping cost!
HOW I SHIP ORDERS
I never ship dissimilar items together. Prints, apparel, and accessories will always be sent in separate shipments to ensure they don't damage each other in transit. Occasionally these separate shipments will arrive on separate days even if they all shipped on the same day.
PROCESSING & SHIPPING TIMES
Since all my items are produced to order, production may take 1-4 days. Once produced, your order will immediately be shipped. The time it takes in transit will depend on many factors. Within the USA orders are delivered typically within 1-3 days.
International delivery times vary substantially depending on time of year, how busy your local customs is, and many other factors.
While I make every effort to ensure orders are delivered as quickly as possible, I cannot provide guaranteed delivery times.
TAXES DUTIES AND CUSTOMS
Destination of delivery of order is made complete upon order confirmation in the state of California. Products are produced on a to-order basis, and therefore cannot be exchanged or returned for any reason other than receipt of incorrect, damaged, or defective goods. Incorrect ordering of size, colour, or artwork will be considered ineligible for return/exchange. Customers in Canada, United Kingdom, Australia and United States and any other country where applicable are responsible for any and all appropriate duty, taxes or fees to be collected at time of customs or border clearance, despite any shipping discounts made available by DNBK.
PAYMENTS & SECURITY
We accept all major credit cards and Paypal. We take cardholder security extremely seriously and every purchase is audited individually. Payments that cannot be authorized or validated against information on file with the issuer will be immediately refunded and the order cancelled. Please ensure that billing information is accurate at the time of order to prevent order cancellation.
DNBK does not share customer information with outside parties. All orders placed through this site are SSL secured by third party, Shopify.com.
The DNBK website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes information related to pricing and availability of products. We reserve the right to change or update information at any time, without prior notice.
All content of the DNBK website including text, graphics, logos, and photography is property of DNBK and protected by International Copyright Laws. You may copy, forward, and print hard copies of pages from this website solely for personal use, non-commercial purposes. Any other use, including reproduction, is strictly prohibited without our prior written permission.